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I'm a passionate leader and advocate of excellent customer experience, delivered through leading a caring team of humans and embracing the latest and best technologies. I've spent over a decade working in Customer Support in many different roles. From front line agent to quality assurance, from team lead to manager of managers, from regional leader to my current role; overseeing the implementation of AI, automation and proactive support to drive the success of Intercom’s customers.
Leading by example and with integrity in all aspects of my work is my number one value. I truly believe that great leadership can bring out the best in every employee. I'm deeply passionate about the career development and growth of my team and get so much satisfaction from watching my people flourish.
I love driving programs and projects that accelerate productivity, efficiency and excellence to the benefit of the team and customers.
I care deeply about employee wellness and inclusion and try to find as many ways as possible within the workplace to encourage and contribute to both. Celebrating great people and great work is also really important to me. It matters just as much as providing honest and direct constructive feedback.
I believe in taking every piece of my work very seriously, but never taking myself too seriously. I always encourage my team to remember to laugh and have fun through both the tough times and the great times and to remember that those tough times are what make us stronger.