In 2023, the world returned to 'normalcy', with people spending more time offices and at in-person events, having face-to-face interactions, and traveling more. At the same time, many organizations faced macroeconomic pressures to do more with less, while maintaining sky-high customer expectations. With this setting as a backdrop, CallMiner surveyed 700 senior decision-makers from contact centers and customer experience (CX) departments for its annual CX Landscape Report, to find out how they're leveraging artificial intelligence (AI), automation, and customer data to meet their top CX challenges head on.

Let's dive into some of the highlights of this year's report, and find out how organizations have been using customer data to effectively overcome challenges, maximize opportunities to deliver better experiences, and ultimately drive improved business outcomes.