Associated with
Donna Weber
7 min read
How to Build an Impactful Onboarding Experience (And Why You Should Charge for It)
An impactful onboarding experience focuses on the customer, not the product.
Onboarding should start pre-sale by showing customers the path to success.
Charging for onboarding services leads to more engaged customers. And bringing in revenue can encourage your company to invest in the tools and services you need.
Find out what customers want before trying to improve your onboarding process.
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