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Catalyst Catalyst
Customer Success Memes That Will Make You (and Your Customer) ROTFL
Customer Success Memes That Will Make You (and Your Customer) ROTFL
Nov 26, 2021
Article
Catalyst Catalyst
Net Revenue Retention: How to Calculate & Increase it [2022]
Net Revenue Retention: How to Calculate & Increase it [2022]
Feb 26, 2022
Article
Catalyst Catalyst
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‎NPS I Love You: A Customer Success Podcast by Catalyst: E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant) on Apple Podcasts
‎NPS I Love You: A Customer Success Podcast by Catalyst: E13- Progress Not Perfection (With Head of Customer Advocacy at Asana, Kalina Bryant) on Apple Podcasts
Aug 26, 2021
Podcast Episode
Catalyst Catalyst
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
Jan 26, 2022
Podcast Episode
Catalyst Catalyst
Ideal Customer Profile - How Customer Success Can Redefine your ICP
Ideal Customer Profile - How Customer Success Can Redefine your ICP
Oct 26, 2021
Article
Catalyst Catalyst
‎NPS I Love You: A Customer Success Podcast by Catalyst: E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel) on Apple Podcasts
‎NPS I Love You: A Customer Success Podcast by Catalyst: E06: Nir, Far, Wherever You Are (With Monday.com Customer Success Group Manager, Nir Fogel) on Apple Podcasts
Aug 26, 2021
Podcast Episode
Catalyst Catalyst
Why We Rebranded NPS I Love You, Despite It Being the Largest CS Podcast in the Industry
Why We Rebranded NPS I Love You, Despite It Being the Largest CS Podcast in the Industry
Sep 26, 2021
Article
Catalyst Catalyst
Why It's Time to Re-Evaluate Your Go-To-Market Strategy
Unlocked
Why It's Time to Re-Evaluate Your Go-To-Market Strategy
Sep 29, 2023
Webinar
Catalyst Catalyst
How To Bring the Ansoff Product Growth Matrix Into B2B Customer Success
How To Bring the Ansoff Product Growth Matrix Into B2B Customer Success
Sep 29, 2023
Article
Catalyst Catalyst
Why You Need Revenue Enablement (And Not Just Sales Enablement)
Why You Need Revenue Enablement (And Not Just Sales Enablement)
Aug 28, 2023
Article

Latest Content

Catalyst Catalyst
How to Wake Up Tired Customer Journeys for Consistent Post-Sales Revenue
How to Wake Up Tired Customer Journeys for Consistent Post-Sales Revenue
May 29, 2024
Article
Catalyst Catalyst
Totango + Catalyst customer success experts reveal top takeaways from TSIA World INTERACT 2024
Totango + Catalyst customer success experts reveal top takeaways from TSIA World INTERACT 2024
May 29, 2024
Article
Catalyst Catalyst
The Path to Predictable Growth: Action-Focused Hot Takes from CS and Sales Leaders
The Path to Predictable Growth: Action-Focused Hot Takes from CS and Sales Leaders
May 29, 2024
Article
Catalyst Catalyst
Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024
Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024
May 29, 2024
Article
Catalyst Catalyst
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
May 29, 2024
Article
Catalyst Catalyst
A Merger for the Greater Good of Customer Success: Why Catalyst and Totango Joined Forces (feat. Edward Chiu)
A Merger for the Greater Good of Customer Success: Why Catalyst and Totango Joined Forces (feat. Edward Chiu)
May 29, 2024
Article
Catalyst Catalyst
CS Automation Makes the Human Touch Better: Here's How to Get Started
CS Automation Makes the Human Touch Better: Here's How to Get Started
Apr 29, 2024
Article
Catalyst Catalyst
Reactive vs. Proactive Customer Success: How to Go From Firefighting to Long-Term Planning
Reactive vs. Proactive Customer Success: How to Go From Firefighting to Long-Term Planning
Apr 29, 2024
Article
Catalyst Catalyst
Totango + Catalyst Achieve Over 120 G2 Awards in Spring 2024
Totango + Catalyst Achieve Over 120 G2 Awards in Spring 2024
Apr 29, 2024
Article
Catalyst Catalyst
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Feb 29, 2024
Article

Articles

218
The Path to Predictable Growth: Action-Focused Hot Takes from CS and Sales Leaders
The Path to Predictable Growth: Action-Focused Hot Takes from CS and Sales Leaders
Totango + Catalyst customer success experts reveal top takeaways from TSIA World INTERACT 2024
Totango + Catalyst customer success experts reveal top takeaways from TSIA World INTERACT 2024
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
Totango + Catalyst Celebrate Significant Milestones, Industry Recognition and Strong First Quarter Bookings
How to Wake Up Tired Customer Journeys for Consistent Post-Sales Revenue
How to Wake Up Tired Customer Journeys for Consistent Post-Sales Revenue
A Merger for the Greater Good of Customer Success: Why Catalyst and Totango Joined Forces (feat. Edward Chiu)
A Merger for the Greater Good of Customer Success: Why Catalyst and Totango Joined Forces (feat. Edward Chiu)
Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024
Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024
Totango + Catalyst Achieve Over 120 G2 Awards in Spring 2024
Totango + Catalyst Achieve Over 120 G2 Awards in Spring 2024
Reactive vs. Proactive Customer Success: How to Go From Firefighting to Long-Term Planning
Reactive vs. Proactive Customer Success: How to Go From Firefighting to Long-Term Planning
CS Automation Makes the Human Touch Better: Here's How to Get Started
CS Automation Makes the Human Touch Better: Here's How to Get Started
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Synergizing Customer Marketing and Success: A Strategy for B2B Growth
Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success
Maximizing Expansion Revenue and Net Revenue Retention Through Customer Success
Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango
Taking the Reins on the Revenue Revolution: Introducing Our Next Chapter In Driving Customer-Led Growth With Totango
How Leap Tools Boosted NRR by 30%
How Leap Tools Boosted NRR by 30%
How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report
How Catalyst (That's Us) Is Thinking About Customer Expansion After Reading Our Own Report
Show Me the Money: How 8 Customer Success Pros Track Their Revenue Impact
Show Me the Money: How 8 Customer Success Pros Track Their Revenue Impact
QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.
QBRs: Asset or Time Sink? We Surveyed CS Leaders to Find Out.
Why Salesforce Isn't Enough For Your CSMs
Why Salesforce Isn't Enough For Your CSMs
From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth
From Plateau To Stairs: 
How To Build Recurring Value Moments That Lead To Customer Growth
Grow faster or die tryin': How to create an expansion strategy that actually works
Grow faster or die tryin': How to create an expansion strategy that actually works
CRO 2.0: The Rise of Customer-Obsessed Chief Revenue Officers
CRO 2.0: The Rise of Customer-Obsessed Chief Revenue Officers
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Case Studies

17
Plays | How to measure a scaled customer success program with 1000+ customers
Plays | How to measure a scaled customer success program with 1000+ customers
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
How Braze Increased CS Platform Engagement by Over 220%
How Braze Increased CS Platform Engagement by Over 220%
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
How Heap Predicts Renewals With 95%+ Accuracy
How Heap Predicts Renewals With 95%+ Accuracy
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
How RippleMatch Achieved a 200% Increase in Upsell Leads with Catalyst
How Braze Increased CS Platform Engagement by Over 220%
How Braze Increased CS Platform Engagement by Over 220%
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
How Snapdocs Saved 1,300+ Hours of Admin Time In 6 Months With Catalyst
How Heap Predicts Renewals With 95%+ Accuracy
How Heap Predicts Renewals With 95%+ Accuracy
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
How Bringg Achieved A 25-Point NPS Increase While Scaling With Catalyst
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
How Coconut Software Transitioned 100+ Accounts With Zero Churn Using Catalyst
How Kentik Obtained a 4x Increase in CSM Productivity
How Kentik Obtained a 4x Increase in CSM Productivity
From CS to Sales: How Spring Health is Using Catalyst as a Single Source of Truth
From CS to Sales: How Spring Health is Using Catalyst as a Single Source of Truth
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst
How Teachers Pay Teachers Accomplished a 16% Retention Boost using "Tech Touch" through Catalyst

Podcast Episodes

72
‎Humans of SaaS: What's Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions) on Apple Podcasts
‎Humans of SaaS: What's Your Exit Strategy? (with Casey Graham, Co-Founder and CEO of Gravy Solutions) on Apple Podcasts
‎Humans of SaaS: Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools) on Apple Podcasts
‎Humans of SaaS: Getting Real About Being a New Parent in Tech (with Sara Masson, VP of Customer Success at leap tools) on Apple Podcasts
‎Humans of SaaS: Startup Docs & The Future of Tech Culture on Apple Podcasts
‎Humans of SaaS: Startup Docs & The Future of Tech Culture on Apple Podcasts
‎Humans of SaaS: You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst) on Apple Podcasts
‎Humans of SaaS: You Are Your Own Biggest Competition (with Alexa Gates, Senior Demand Generation Manager at Catalyst) on Apple Podcasts
‎Humans of SaaS: Sometimes You Can't Separate Work and Life on Apple Podcasts
‎Humans of SaaS: Sometimes You Can't Separate Work and Life on Apple Podcasts
‎Humans of SaaS: LinkedIn Lunatics, the Hiring Crisis and Metamates on Apple Podcasts
‎Humans of SaaS: LinkedIn Lunatics, the Hiring Crisis and Metamates on Apple Podcasts
‎Humans of SaaS: Peloton Layoffs, Apple Controversy and Gen Z in the Workforce on Apple Podcasts
‎Humans of SaaS: Peloton Layoffs, Apple Controversy and Gen Z in the Workforce on Apple Podcasts
‎Humans of SaaS: Inflation, Wage Increases, Remote Work and Mental Health on Apple Podcasts
‎Humans of SaaS: Inflation, Wage Increases, Remote Work and Mental Health on Apple Podcasts
‎Humans of SaaS: Sabbaticals, Hybrid Models and After-Hours Emails on Apple Podcasts
‎Humans of SaaS: Sabbaticals, Hybrid Models and After-Hours Emails on Apple Podcasts
‎Humans of SaaS: Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software) on Apple Podcasts
‎Humans of SaaS: Four Day Work Weeks, Better.com CEO Returns, Lattice & Clockwise Raises, And More! (Solo Episode with Ben Winn, Community and Marketing at Catalyst Software) on Apple Podcasts
‎Humans of SaaS: Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy) on Apple Podcasts
‎Humans of SaaS: Leveraging LinkedIn To Land Clients & Grow Revenue (with Liz Willits, Owner of Liz Willits Marketing Consultancy) on Apple Podcasts
‎Humans of SaaS: Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar) on Apple Podcasts
‎Humans of SaaS: Life Lessons from a Digital Nomad (with Melissa Kwan, Co-Founder and CEO, eWebinar) on Apple Podcasts
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
‎Humans of SaaS: Give Before You Take (with Lloyed Lobo, Co-Founder and President of Boast.AI) on Apple Podcasts
‎Humans of SaaS: Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist) on Apple Podcasts
‎Humans of SaaS: Turning $1,000 Into $10 Million ARR (with Guillaume Moubeche, CEO and Co-Founder of lemlist) on Apple Podcasts
‎Humans of SaaS: The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University) on Apple Podcasts
‎Humans of SaaS: The Science of Decision Making (with Eric Johnson, Director of the Center for Decision Sciences at Columbia University) on Apple Podcasts
‎Humans of SaaS: Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS) on Apple Podcasts
‎Humans of SaaS: Winning On Purpose (with Fred Reichheld, Author and Inventor of NPS) on Apple Podcasts
‎Humans of SaaS: Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr) on Apple Podcasts
‎Humans of SaaS: Paralyzed to Peaks (with Jack Ryan, Partner Manager at SaaStr) on Apple Podcasts
‎Humans of SaaS: Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software) on Apple Podcasts
‎Humans of SaaS: Do One Thing a Day That Scares Your CEO (with Mike Roberts, Head of Marketing, Catalyst Software) on Apple Podcasts
‎Humans of SaaS: Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth) on Apple Podcasts
‎Humans of SaaS: Championing Diversity in Tech (with Leah Chaney, Founder and Chief Experience Officer of BetterGrowth) on Apple Podcasts
‎Humans of SaaS: The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software) on Apple Podcasts
‎Humans of SaaS: The Grass Is Always Greener (with Stacy Schmitz, Enterprise Account Executive at Catalyst Software) on Apple Podcasts
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Videos

4

Webinars

2

Catalyst is the most intuitive Customer Success Platform (CSP) on the market, backed by the world's leading investors. Previously, our founder built a highly effective Customer Success organization for one of the fastest-growing cloud companies.

Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not us

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218
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case studies
72
podcast episodes
4
videos
2
webinars