Whenever you go to your favorite retail outlet, you are usually greeted by a friendly salesperson who is willing to help you pick the best product based on your requirement. They take into consideration your budget and solve any queries you may have during the process. In the end, you make a purchase and leave the store feeling happy, a satisfying offline customer experience.

Customer experience is the means by which a brand communicates with its customers at every step of the way during the buyer's journey. As the eCommerce store continues to clutter, eCommerce shops need new ways to make their customers shop from them on an ongoing basis.

Conversion rates can be boosted greatly by improving customer experience. In this article, we will look at 7 ways in which you can improve the customer experience for your e-commerce store.