I remember sitting down with my team last year to plan our end-of-the-year customer webinar, where we'd look back at the highlights of 2019 and talk about where we, as a product team, would invest in 2020. It was a normal year that followed a regular structure. But when we jumped on Zoom to plan for this year's webinar, we knew the normal formula was not going to work. 2020 was... a lot. But I don't need to tell you that. We all lived through it together. So, let's skip the part of the new year kickoff where we talk about how the world has changed and get right to what it means for selling teams!