I'm Krystal Lamoureux, and I'm currently the VP of Customer Success at Credly. Credly is a platform that allows you to issue and manage digital credentials. Organizations use digital badges for a variety of achievements to provide a simple way for potential employers to verify knowledge and skills and abilities.
I got into Credly by way of acquisition. I was CSM number two at a company called Pearson back in 2016. I was working on a product called Acclaim at the time. That product and our team were acquired by Credly about two years after I started.

That was a really big transition, because suddenly we had two of everything. We had two product teams, two customer success teams, and it meant we had to learn how to work with people that were our competitors on Thursday, and our colleagues on Friday. We had to learn how to work together to create a cohesive experience for our customers.
Less than a year later, I was promoted to Director of Customer Success. And it was at that point that I was given the opportunity to build out the team, and that was my first time ever managing people, hiring, and training a team. I had a lot to learn, but it's been really, really rewarding to build this fantastic team of CSMs. They're actually referred to as "Team Awesome" internally at Credly, just because they're so incredible.