As a leader in customer success, who's your friend in the C-suite?
Is the customer journey mapping exercise a worthwhile effort?
Who owns the customer community for your organization?

How's that for a few spicy thought starters? Does the answer to any of those questions put you on the edge of your seat? We hope so! At Totango Live! 2023, Chris Dishman, Totango's SVP of Global Customer Success, hosted the lively Hot Takes! roundtable discussion with Peter Armaly, VP of Customer Success at ESG; Kristen Hayer, Founder of The Success League; and Erika Brookes, CMO at Higher Logic, where they discussed the hottest of topics in customer success-and some more. Here are the hottest takeaways from the discussion-and, in our opinion, probably worth considering as we work towards the next generation of customer success.