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Seasoned technology executive with a passion for establishing and continually improving the overall customer experience. A team-oriented, results driven leader who thrives in a customer-focused dynamic environment, creating opportunities and outcomes by building strong strategic relationships.
With more than 20 years of Enterprise to SMB Customer Success Experience, effectively working as a key transformative leader for hundreds of employees in numerous departments such as Customer Success Management, Training, Technical Support and Professional Services.
Identified as a leader who inspires and supports teams to provide results through creativity and enablement.
Skilled in deployment of systems and processes to improve overall customer experiences and retention.