Associated with
Riana Upton
Posted May 30, 2018
•
9 min read
What is a Customer Retention Rate and How do I Calculate It? | Gainsight
Customer retention describes the actions and strategies used to prevent customers from taking their money elsewhere. When a customer defects, it's known as churn.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Gainsight Inc
Featured by Pavilion
