Interview Highlights:

Unclear roles and responsibilities lead to conflict between the CS and PM
Always map out the customer journey
CS and PM leadership should always be aligned;
model cross-functional collaboration I'm Rochelle Shearlds. A lot of people call me Shelly. I'm the Director of Global Customer Success at Medrio.

Medrio is a leading e-clinical technology provider. The company is based in San Francisco and we have offices in North America and Europe.