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CX expert Annette Franz on putting the 'customer' in 'customer experience'
Associated with
Dee Reddy Dee Reddy
Anna Murphy Anna Murphy
Annette Franz Annette Franz
26 min read
CX expert Annette Franz on putting the 'customer' in 'customer experience'
Intercom Intercom

We can't seem to get enough of CX. With a growing list of resources on the subject - how come so many companies still get it wrong? Annette Franz joins Intercom's Bobby Stapleton to discuss.

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