With competition becoming cut-throat, you need to be on top of your game to not only grow rapidly-but even to stay afloat. So, coaching becomes essential to maintain performance in sales and customer success-in addition to having a great product that evolves continuously.

However, the problem with Sales and CS coaching today is that leaders and managers have to spend hours listening to call after call, only to give delayed feedback manually to the team when they may not remember the details of the call.