One thing is certain, 2020 was a turning point for supply chains. Never before have market forces shifted so dramatically, so quickly. Enterprises and customers around the world have had a tough and challenging year dealing with the rapidly changing market conditions. According to the aptly named Vox article, "The Year Shopping Changed," online purchasing increased approximately 30% during 2020. That's a massive amount of growth compared to the typical e-commerce growth rate of 12-16% per year and is driving changes in how we think about the priorities for logistics processes.