According to research from Microsoft, 74% reports that the perception of a brand improves when it's clear the company responds to customer social media queries. And yet the average response rate for brands is only 7%. Why are so many companies failing to engage with and deal with comments on social media and-more importantly-for agencies or large brands who are seeing tremendous volume? How are they supposed to keep up with and moderate all those comments? That's what we're covering in today's episode of The MarTech Show, where Robin and I get to dish on what's shiny and new in