You may think that using instant messager and chat tools at work is the ultimate path to productivity. They can be, but only if your team follows the right chat etiquette. As great as these tools are, if they are used improperly, they'll actually reduce productivity. Chatting about the work can't become more important than actually doing the work. And that's just one of the many mistakes that can happen when you don't follow proper chat etiquette. Keep reading to learn the essential aspects of chat that you need to know.