Scaling Personalization Across the Customer Journey (#GROWTHAsia 2020)
Associated with
Divya Jagwani Divya Jagwani
Agnes W Lie Agnes W Lie
Christina Lee Christina Lee
Jenna Kosasih Jenna Kosasih
Olivia Kurniawati Olivia Kurniawati
Posted Aug 25, 2021 6 min read
Scaling Personalization Across the Customer Journey (#GROWTHAsia 2020)

Here's the on-demand video of the first session of Day 2 on how Tokopedia, OVO, Mapemall, and Verticurl orchestrate personalization across customer journey to deliver best customer experience. In this engaging session Divya Jagwani (Growth Manager, SEA - MoEngage) deep dives into personalization with the help of industry experts - Agnes Lie (Head of Growth Marketing - OVO), Christina Lee (Senior Director of Client Success - Verticurl), Jenna Kosasih (Chief Commercial Officer - Mapemall), and Olivia Kurniawati (Head of Product Marketing - Tokopedia). Here's an insightful session from our all-Women Panel.