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CX expert Jon Picoult on shaping memories, not just experiences
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Liam Geraghty Liam Geraghty
Jon Picoult Jon Picoult
Posted Mar 23, 2023 • 23 min read
CX expert Jon Picoult on shaping memories, not just experiences
Intercom Intercom

Jon Picoult discusses the cognitive science behind great CX and the strategies you can use to create impressions that drive customer loyalty

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