2021 is the time of growth in the software space. As more and more businesses are getting back to normal, many are struggling to manage their complex IT infrastructure with growing demand.

Customers today want fast and reliable online interaction. In my previous article, I talked about the importance of website performance and how businesses are using website monitoring software to improve performance metrics-but modern IT systems are much more than just websites.

In today's IT environment, most organizations operate in multicloud environments that use a wide variety of technologies such as microservices, big data, mobile apps, third-party plugins, and so on. IT teams struggle to manage all these technologies, so many of them bought a dozen monitoring solutions, hoping to capture everything that is going on in their IT infrastructure. However, with this, a new question arises: how to manage all of these monitoring solutions?

A popular answer is artificial intelligence for IT operations (AIOps), which analyzes all the feedback from monitoring software and streamlines an automatic process for the IT team to fix the root problem. Now we have advanced AI that can handle everything for us. Could this dream come true? Let's take a look at how AIOps currently fit into the grand scheme of IT infrastructure today.