I'm Josh Schachter, the founder and CEO of Update.ai. Update.ai is the latest solution platform in customer success. We help detect the key moments of truth - the key customer signals in teams' conversations with customers - and help CS teams scale value delivery and actions from those conversations. This results in less frustrated CSMs.

I'm the CEO of a startup now, so my role is more of general management. But I spent the first 15 years of my career building myself up as a product manager.