Prior to the COVID-19 pandemic disrupting routine business operations globally, tech and remote support solutions aided in smooth maintenance of workflow in organizations. The outbreak of COVID-19 coerced organizations to adopt remote working strategies for keeping their employees safe, with most of those organizations having little to no experience with the process. Adapting to the "new way" of working has been a bumpy ride. Fortunately, remote support solutions facilitated smooth transition and ensured business continuity and growth.