Governments looking to serve their citizens in the digital era need to keep up with the demands of tech-savvy constituents. To respond to citizen demand for 24/7 digital information services and provide other services and programs that support constituents, governments must take advantage of new technologies.

While technology can help governments and government agencies become more effective, modernizing technology doesn't happen overnight. Although initiatives like the Modernizing Government Technology (MGT) Act are a powerful incentive to update outdated technology by providing financial resources and technical expertise to agencies, different governments and government agencies remain at various points in their adoption of digital and cloud-based technologies. Many need to examine how their current processes work and adopt technology that will help them scale services and programs and uphold their commitments to citizens.

Here are three key technology trends that are driving local, state, and federal government agencies and departments to rethink how work gets done and redefine how they serve their constituents.