Associated with
Nick Mehta
Posted Mar 17, 2020
•
7 min read
5 Reasons Why Customer Success Is Existential During A Downturn | Customer Success and Product Experience Software | Gainsight
That model, originally pioneered by the organization TSIA, is the lifeblood of the cloud business model in the best of times. But in a economic dislocation, one of the four, Retention, ends up becoming the top priority for every company, for five simple reasons:
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