Customer onboarding is a vital part of the sales process that ensures the longevity of the relationship with your customer, whether you're a B2B or a B2C company. However, many businesses still fail in this regard, as even 90% of customers believe their onboarding to be flawed, and about half of all customers end up returning the product because they don't understand how to use it. That's exactly what customer onboarding is supposed to accomplish and we'll show you how to do it well and how you can create much more engaged customers.