GameChanger Playbook Series-Customer Visionaries: How ADP's GameChangers Get a Complete Picture | Customer Success and Product Experience Software | Gainsight
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Edgar Ramirez Vilchez Edgar Ramirez Vilchez
Michael Maday Michael Maday
Posted Sep 8, 2020 8 min read
GameChanger Playbook Series-Customer Visionaries: How ADP's GameChangers Get a Complete Picture | Customer Success and Product Experience Software | Gainsight

Today, we find out how ADP, a stalwart of the online payroll and HR industry, accepted the visibility challenge, and won. ADP's transformation process was the topic of a Gainsight webinar featuring Edgar Ramirez Vilchez, ADP's director of customer success operations, and Mike Maday, Gainsight's regional director of client outcomes. The CS leaders discussed how ADP, in partnership with Gainsight, has unified customer data across the company, creating a single source of truth to precisely measure its customers' status and health. ADP has saved time and money using custom dashboards and workflows and by pivoting, when needed, in response to feedback and surveys. In short, ADP has changed its customer success game.

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