Associated with
Christopher Gillespie
Posted Dec 7, 2017
•
8 min read
Why convert? Paid users tell their stories
Can product teams ever have too much candid user feedback? We don't think so. If they don't dig deeper than occasional interviews with adoring power users, PMs can start to view their product through rose-colored glasses. Everything seems great and then, suddenly, users that have claimed to love the product, churn, leaving product teams struggling
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