Customer service is often overlooked since companies pay more attention to pricing, ads, fast shipping, functionality, etc. These are all vital parts of businesses, but customer service is what often fuels them and keeps them running. Marketing is here to attract people, but customer support is what makes them stay.

Customer service does have its challenges, like responding quickly or finding out what the problem is about in under five questions. However, there are quite a few fixes that can boost the quality of your customer service, help you retain and attract customers, and increase your revenue. In fact, 93% of customers are likely to purchase again from companies that offer excellent customer service and are 38% more likely to recommend this business within their communication circle.

So do you want to start improving your customer service, too? We are here to help - we have gathered the most common customer service challenges and solutions, including chatbots and HEARD techniques.