There's no doubt about it -- Covid has forever shifted the buying expectations of customers across the world. But those who choose to be resilient instead of resistant have the opportunity to create amazing experiences their customers will love. Kristen LaFrance joins Katelyn Bourgoin on Customer Show to explain how traditional retailers are adapting.

In this episode, Kristen and Katelyn discuss:

How Retailers Can Create Amazing Buying Experiences
Real Case Studies of How Retailers Pivoted Their Businesses
The Most Important Things To Consider When Bringing a Retail Experience Online

And So Much More