Aarati Mankar

Technology professional with 14+ years’ of rich experience in Telecommunications and Client Services Management, Escalations Handling.
Key Skills
 UCaaS , CCaaS
 Integrations,
 Omnichannel
 Avaya Communication Manager
 System platform, System Manager, Session Manager
 Microsoft Lync Server 2013, SKype For Business
 Adjuncts like - MM, CMS, AES
 SBCs - SONUS, Sipera, Acme
Specialties:
 Unified Communications
 Contact Centers

Professional Certifications
 Avaya Certified Implementation Specialist (ACIS)
 ACSS
 ASPS
 MCSE Microsoft Lync 2013 - 336
 Scrum Certified