Allan Shields

For more than 25 years, I’ve worked in the Customer Experience and Technology space. Through the years, I’ve consistently provided sophisticated, large-scale solutions to global clients. As Vice President of our Presales Solution Architect teams globally at Genesys, I lead a team comprised of highly skilled and best in industry Solutions Architects, who also are domain experts in AI, APIs and premises to cloud migration.

My execution-based approach has provided consistent results for my clients. Success has been based on streamlining our engagement process to deliver results for our customers and by retaining top talent.

Specific areas of expertise include:

◾️ Team Development
◾️ Development and execution of go-to-market strategies
◾️ Cloud Computing
◾️ Software-as-a-Service (SaaS)
◾️ Omni-channel contact center solutions and sales

Are you interested in learning more about the market leader in omni-channel customer experience (CX) and contact center solutions in the cloud and on-premises? Contact me to see how Genesys can become your vendor of choice:

allan.shields@genesys.com