Customer Success strategist with a proven track record of product adoption, driving customer value, and ensuring ongoing engagement. Background includes SaaS project deployment, client lifecycle management, social influencer marketing and campaigns for Fortune 500 companies.
Specialties:
- Customer relationship development and stewardship. Build trust to provide value and increase product adoption.
- Understand customer business requirements to develop and implement bespoke solution designs
- Identify product expansion opportunities.
- Translating performance data into actionable engagement strategies.
- Meeting projected results and detailed reporting to stakeholders.