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Senior Customer Success and Professional services executive with a proven background building high performing teams, defining go/to-market models, accelerating revenue growth for SaaS and Services offerings, while ensuring customer success through a focus on value realization. Proven success in start ups and large corporations. Results driven focus.
• Improved growth of existing customer business by 24%
• Increased gross renewal rate 9% YOY
• Drove 49% YOY growth across practices through close partnership with sales and product peers.
• Experienced in building and rolling out new services groups including offer management, hiring, methodology and sales enablement.
• Developed teams of varying maturity including from strategy, analytics, managed services, programmatic, solution architects and delivery excellence
• Maintain focus on employee success through personalized enablement in career pathing and opportunities.
Specialties: Successful in structuring solution-based offerings to deliver business values and align client success with software abilities, drive cross company collaboration to meet customer needs and expectations, combine creative thinking with strong analytical skills, an eye for detail, focus on results, thorough follow up, and a comprehensive knowledge of marketing and e-commerce best practices.