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As the Director of Development and CX at Unstoppable Automotive Group, I oversee multiple dealerships across California, managing internal and external CSI, reputation management, and special projects that promote and accelerate dealership development. I apply my analytical skills to monitor and communicate the dealership KPI and OEM Dealer Performance Bonus requirements daily, ensuring the attainment of goals and the satisfaction of customers.
I have a strong background in business development, marketing, and technology implementation, having worked as a Business Development Manager at Mercedes-Benz of Temecula and a Consultant at Fletcher Jones Management West. I have successfully set strategic direction, followed up new business plans, presented new product developments, and contributed insights and feedback to executive management on growth opportunities.