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Senior Customer Success leader helping companies build and scale organizations that increase customer adoption and retention, improve renewals rates, and drive growth through digital engagement.
Extensive strategic and tactical background including customer experience, digital scaling methodology, partner programs, B2B enterprise strategy, customer success, customer-centric culture, digital journey mapping, go to market planning
Recent awards:
International Customer Experience Award 2021 (4x), US Customer Experience Award 2022 (2x), TSIA Global Star Award 2021, Cisco Best of CX Award 2021
Additional accomplishments:
- Author, The Publicity Handbook (McGraw-Hill) - Fortune Book Club selection
- US Customer Experience Award Steering Committee, Founding Member
- Member, Customer Experience Professionals Association
- Kellogg School of Management Executive Education Manager Development Program
- Univ South Florida Muma College of Business DE&I Certified