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For over 25 years, I’ve served as an operational executive in customer-facing roles.
In that time, I’ve seen Customer Success grow from being little more than an idea to an industry standard, and I’ve welcomed the opportunity to support the growth of the CS community every step of the way.
I believe in the power of professional training designed to address real-world challenges and opportunities. From teaching and coaching to strategic consulting and technical implementation, I apply my deep experience in post-sales client services to every aspect of my work.
Whether partnering with established CEOs and Founders or up-and-coming industry contributors, my mission is the same:
Create lasting value for clients by empowering them to succeed with their own customers.
If you are ready to build customer relationships with lifetime value, I would be happy to connect. Feel free to reach out, and we can explore the best ways to set up your people, processes, and strategies for success.