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The Ticket: A day in the life of a support knowledge manager
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I'm Beth, Senior Knowledge Manager here at Intercom - creating a culture of knowledge sharing, one article at a time.

Equipped with 7 years of combined copywriting and technical writing experience, supplemented by 2 years focused on knowledge management. I work tirelessly to empower customers with the knowledge they need, when they need it.

Reach out to find out more anytime.

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