Caitlin Drake

Dynamic senior leader with more than 15 years of experience in the financial services sector.
A highly creative and effective business leader, innovator and strategist with deep expertise in
customer experience and digital transformation. Proven track record leading largescale organization
change and conversions to minimize impact while driving engagement and improving experience.

Specialties: team building, talent development, digital channel management, experience
design and methodologies, change management, sales and data-driven strategy development.