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My career spans more than 24 years of experience in the Enterprise Software industry beginning with ECM at Interwoven in 2000. I've spent the past 16 years working with clients on Digital Experience initiatives, particularly focused on eCommerce and Customer Experience projects. Over four years my role served as Director of Customer Success, both in North America and Europe, leading Baynote's WW Customer Success team and then, Jahia’s North American/APAC Customer Success team. As Customer Success Director, I established the Customer Success framework and programs for two PAAS companies.
My career then took me to the Magento Commerce platform, now Adobe Commerce carrying direct and leadership roles within Adobe's Customer Success Organization where I have served since 2018. I remain focused on the technical landscape of Commerce.