Latest Content
• Review and action card disputes received for a portfolio of merchants with a yearly turnover of KES 22.43
Billion acquired by ABSA Bank Kenya.
• Coordinate with ABSA merchant relationship managers to develop and maintain relationships with key
ABSA acquired merchants through routine interactions and engagements with regard to card dispute
management.
• Significant role played in supporting ABSA acquiring business with developments in the card payments
industry through review of card disputes. Currently act as the key contact with regard to proper
processing of ecommerce card transactions with the aim of mitigating against fraud disputes and drive
understanding of proper card/ ecommerce transaction processing.
• Propose and recommend product solutions for ABSA acquired merchants through engaging with our
clients and understanding their business needs.
• Organize and train newly recruited merchants as well as existing merchants in conjunction with
respective ABSA Merchant relationship managers on proper card POS payment
processing, virtual cards and ecommerce processing.
• Liaison agent for ABSA bank with Card schemes in fraud and chargeback related matters
• Manage and train staff on card fraud and new developments in the card payments industry
(ecommerce platforms)
• Collate Management Information on merchant chargebacks received, perform root cause analysis with
an aim to solution merchants, mitigate against fraud and review system challenges that may result in
upsurge of disputes.
• Implementation and training of Staff on (Mastercard dispute resolution platform) in the
ABSA Africa region (Kenya, Ghana, Zambia, Tanzania and Uganda)
• Team lead for Digitization of chargeback workflow process within the department