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Engaged, competent, and above all effective and experienced Operations Manager with strong customer experience and quality background. I have successfully prepared and successfully implemented many projects in commercial and operational areas and have proven track record in raising quality of customer experience (references available upon request). I am a goal-oriented, with an analytical and strategic approach to work. Focused on the use of modern technologies and solutions in practice in order to reduce service costs and deliver continuous improvement of operations.
I am a person with strategic approach with out of the box and effective execution of tasks management to achieve defined goals combined with continuous search for solutions.
I implemented and managed NPS methodologies and tools in huge organisation. It covered all operation areas and overall customer feedback management process.
I have experience in building and implementing strategies in the areas of sales, customer service and call center operations. Good understanding on how the organization works lets me to deliver processes optimization within operations.
I have a very solid call center management background. I was responsible for many call center projects, I developed a call center for one of banks in Kiev and created and managed many call center development programs.