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Mastering Real Estate CRM Automation and Workflows: Podcast Highlights with Chuck Richards
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You've Got a CRM! Now What? With Chuck Richards
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As a one-time pre-med student turned product professional, I've shifted my knack for critical thinking and experimentation from test tubes in the chemistry lab to prototypes in user research. Learning is my passion and I thrive on digging up insights about my customers' needs just as much as I enjoy my current pursuits picking on the guitar or picking up programming. I also love solving puzzles, especially when it comes to exploring problems in the market to prioritize opportunities and strategize innovations.

When it comes to execution, I leverage the importance of “why” to inspire my team to build creative solutions that meet business, customer, and tech needs. My collaborative nature and methodical communication style have been called two of my superpowers and I make frequent use of my storytelling ability in stakeholder reviews, user conferences, and marketing collateral to convey value propositions. From discovery and scoping, all the way through development and delivery, I own my roadmap to deliver the highest quality results both for my users and for my organization alike.

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