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TLDR: I'm a unicorn; a nerd who loves talking to people. My goal is to help customers solve their business challenges as well as feel inspired by their successes.
I love technology, and wear my nerd badge proudly! However, I also love working side by side with people to solve their business challenges. It's not just helping someone find success, but ensuring that our interaction ended on a positive note and they're excited to move forward.
I've been a fixer all my life. I thrive on solving all types of problems, whether it's streamlining business workflows or helping to develop and implement automation. I love solving any "puzzle."
I've done this in many ways throughout my career. For example, participating in the process of implementing innovative SaaS-based technologies; connecting with customers, developers, and partners to ensure seamless integrations; as well as working with both technical and non-technical audiences to build understanding, adoption, and return on key services.
Notable experience:
• Building and managing technical teams in the areas of Consulting, Developer Services, Technical Support, Product Management, Engineering, and IT.
• Working with technical teams to build, integrate, and support platform APIs as well as non-technical teams to sell and market platform APIs.
• Proven ability to work cross-functionally to drive corporate goals through the development and implementation of streamlined operating processes.
• Partnered with teams across the organization to better leverage operational expertise and scale solutions, create and deliver tools, and apply resources.
• Proven ability to communicate with both technical and non-technical audiences.
• Dedicated to providing best-across-class service to ensure others can do the same.
Specialties:
Implementation and integration project management, application lifecycle management, technical team management, developer program management, partner program management, business workflow and process development, cloud-based services, service aggregation.