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Personalizing Your Customer Experience Resource Toolbox
Oct 16, 2023
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* I am a motivated, influential, creative, and diverse leader with years of success energizing teams in the delivery of enterprise growth, high customer satisfaction ratings, and innovative digital transformations that deliver customer success results.
* I deliver fluency in business operations, customer collaboration, program management, product support, technical writing, content and experience design, and product adoption, while leading and engaging highly productive cross-functional teams.
* I continually introduce innovations, product delivery strategies, and activities that promote customer satisfaction, experience, and team engagement.
* I am passionately involved in Diversity, Equity, and Inclusion (DEI) committees as an outspoken advocate for underrepresented groups.
* I consistently present exceptional communication, interpersonal skills, decision-making, and customer satisfaction results.
* I enjoy fulfilling the vision to build a fabric of customer connectivity using tech, design thinking, data, and relationships. My current focus includes leading a global team of program managers, product designers, process managers, community managers, and systems and software engineers to create user-centric web experiences that demonstrate compassion, personalization, and self-service as our primary driving strategies.

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