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Globally experienced, customer service-oriented, process driven Technology Executive with a proven ability to communicate, organize, and provide effective leadership in a corporate environment.
• Envisioned, led and managed various projects from conception to fruition, always executing with excellence, to improve business performance, process, practices, coming within or under budgets and helping to drive revenue.
• Hold extensive skills in the strategic planning, managing and execution of technology and managing personnel in a contact center environment in the Business Process Outsourcing sector.
• A bilingual person who is motivated, adapts quickly to new situations, and is a true partner.
Specialties: Call Recording Platforms: Architecture & Service Delivery & Project Management; Security & Compliance (PCI Level 1 Service Provider Certification, SOX, SAS70 [SSAE16 SOC2]), Contract Review, Writing & Negotiations, Vendor Management, Licensing Analysis & Management, Process Management & Improvement, Contact Center Technologies.