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I am a passionate analytics and operations enthusiast with a love for food and a part-time blogger. With over 10 years of experience in the IT, banking, and telecom industries.
I have built and managed teams from scratch, scaled operations, and delivered exceptional results in areas such as inside collections, sales, customer care, business-to-business models, and client relationship management.
I have led teams of over 300 people, with a focus on hiring and using analytics to solve complex problems.
My achievements include setting up the Relationship Management model for Bangalore and Chennai for a Telecom product with a team of 200+ field executives at Bharti Airtel.
Standard Chartered Bank, from an Individual Contributor to a Team manager - Managing Portfolios for UAE and Barclays India for Collections.
Ani Technologies (Ola Money), I set up the Collections operations for postpaid and postpaid plus products, managing NPA of less than 0.80%. I was able to deliver record collections on the NPA base through data-driven analytics and new collection techniques, reducing the cost of collection operations by 3 times and increasing collection efficiency by 5 times.
Finally, at Uni Cards, I lead the customer experience and Inside Collections teams to provide exceptional customer service and improve collections.
I believe that "Where there is a will, there is a way," and this has been my guiding principle throughout my career. I am excited to continue my journey in operations management and am always open to new challenges and opportunities.
It brings me joy to connect with individuals and venture into novel experiences, as ultimately, it is these moments that truly matter in life