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As a Sr. Director of Salesforce CX Practice at Merkle, I lead a team of experts in delivering innovative and customized solutions for clients across various industries, such as life sciences, telecommunications, CPG, natural gas, and retail. I have over 15 years of experience in program and project management helping clients transform their business operations.
I am passionate about leveraging new technologies, including AI, bots, automations, and big data to enhance customer experiences and drive business outcomes. I am also proficient in working with a wide spectrum of Salesforce clouds, including Service Cloud, Sales Cloud, Health Cloud, Einstein AI, Field Service Lightning, Data Cloud and architecting an integrated solution with Marketing Cloud and Commerce Cloud. My mission is to help clients transform their businesses and achieve their goals through Salesforce CX.