More than 25 years experience in the software industry. Extensive experience working in the post-sales customer experience area with responsibility in a variety of roles including executive-level management, customer success, account management, sales, training, certification, professional services, technical support, and channel programs. A history of building teams responsible for improving customer relationships to promote retention and loyalty. Successful at influencing corporate value through increased product adoption, cross-sells and up-sells. Extensive executive experience with global P&L responsibility and strategy development, planning, execution and resource management.
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