David McGuire

Experienced Contact Centre Support Manager who has worked for some of the largest telecom, utility, financial service and outsource providers, I have a proven track record in developing and managing high performing support functions to drive best practice and exceed operational targets.

Specialties: Predictive diallers (Avaya, Noble, Aspect, Altitude and Genesys)
Workforce Management (Verint imp360, Aspect eWfm and Nice IEX)
Management Information (Business Objects, Crystal, SQL, QlickView, Excel & Access with strong VBA knowledge)