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I am a results-driven and seasoned customer success leader with multicultural expertise, I have a proven track record of increasing retention and engagement and driving revenue growth and LTV through implementing effective customer success strategies in global teams.
With experience in various industries, such as AI, gaming, software monetization solutions, mobile marketing, transportation, food processing, and cybersecurity in SaaS and non-SaaS models, I have developed a deep understanding of each industry's unique challenges and opportunities. I am committed to delivering exceptional results building strong relationships with clients (B2C, B2B & B2G), and leading and coaching team members to drive long-term success. I hold a BS in Microbiology
Voted as one of the “2022 Top 100 Customer Success Strategist”.a