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Results-driven, solutions-oriented technology leader with over 20 years driving sales growth and customer success for high-growth SAAS companies. Extensive expertise in post-sales to maximize recurring revenue, retention and expansion. Proven track record of building high-performance teams and data-driven frameworks to scale adoption and mature SAAS offerings. Passionate about enabling internal and external stakeholders, delivering transformational business outcomes, and advancing in complex, rapid-growth environments.
Highlights:
Sales and Success executive. Drive customer outcomes and grow net dollar retention.
Specialties:
•Customer growth and retention
• Escalations Management
• Customer Advocate/Technical Advisor
• Operations Management
• Process Improvements
• Customer Adoption & Metrics Analysis
• Team Building & Mentoring
• Training & Staff Development
• Leadership
• Customer Renewal Rates Analytics